What is the delivery time for my order?
We aim to ship your order within 1 working day. During the sale period, orders are usually shipped within 2 to 3 working days. Within the Netherlands you will usually receive your order 2 days after shipment. This may take longer for shipments outside the Netherlands.
What are the shipping costs?
We will send orders with a total amount above €75 to you free of charge. For orders of €75 or less you pay €4.95 shipping costs, including track & trace.
Can I also have my order delivered to an alternative address?
You can have your order delivered to your own address or to an alternative address, for example at work, with the neighbors or with family or friends. You can also have your package delivered to one of the many DHL locations.
Please note: if you have opted for post-payment with Klarna, the address can no longer be changed after ordering.
What happens if I'm not at home?
When you are not at home, the parcel deliverer will try to deliver the package to the neighbors or deliver it a second time (usually on the next working day)*. If you are not at home during the second delivery attempt, the package will be taken to a collection location nearby. You will always receive a message from the delivery service.
*In some cases, DHL will take the package directly to a collection location after the first delivery attempt. If this is the case, you will always receive a message from DHL.
I still haven't received my package. What now?
Have you chosen the Track & Trace shipping option? Please consult the Track & Trace code you received from us for the current status of your package. Is the information you find here unclear or are you unable to figure it out? Please contact us. We can check with DHL where your package is located. You will find our contact details here.
Can I have my order delivered abroad?
You can easily have your order delivered abroad. For orders to Belgium and Germany you can go through the regular ordering process and enter a Belgian or German (collection) address. We also ship to other countries. Please contact us for the options.